Abasi-akara Okpon (Customer Service)

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Details

Sector

Any

Qualification

Bachelor's degrees

Experience

Competent

Location

Nigeria

Skills

Critical Thinking, Creativity and innovation, Communication, Organisational, Customer service, Virtual Assistant, Problem-solving, Reporting, Data entry, Administrative

Skills

English - South Africa

About Myself

I specialize in delivering exceptional customer experiences and driving satisfaction. My expertise lies in resolving complex issues with efficiency and empathy, ensuring customer retention and loyalty.

I am proficient in CRM systems like Salesforce and Zendesk, I leverage data-driven insights to optimize service processes and enhance customer interactions.

My strong communication skills and ability to manage high-volume inquiries enable me to excel in fast-paced environments. I am adept at training and leading customer service teams, fostering a culture of excellence and continuous improvement.

With a focus on customer-centric solutions, I strive to exceed expectations and contribute to the overall success and reputation of the organization.

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